Privacy Policy

Privacy Policy

Information collected by us

Competency Matters collects user submitted information, such as name and e-mail address, to authenticate users and to send notifications to those users relating to service. We may also collect other profile data including but not limited to personal interests, gender, age, education and occupation.

User Profile information and basic information including name, city and country is recorded for use by the administrator. Registered Learners' photo identity may also be recorded for additional information.

We also use a user's e-mail address and or registered mobile number to send schedules of course commencement, interaction and examination, updates, newsletters or news regarding the Services. As a Registered Learner, you must be willing to accept correspondences relating to the introduction of new courses, schedules of interactions, course commencement, examination, updating of your profile and reminding you of the status of your learning profile. Users may choose not to receive e-mail of certain types by changing their "notification" setting or by mailing to us,

Log Data

Our servers may automatically record information ("Log Data") created by your use of the Services. Log Data may include non- private personal information such as your IP address, browser type, the referring domain, pages visited, your mobile carrier, device and application IDs and search terms. Other actions, such as interactions with our website, applications and advertisements, may also be included in Log Data. This data is used to manage the Website, track usage and improve the Website services. This non-personally-identifiable information may be shared with third-parties to provide more relevant services and advertisements to Registered Learners and visitors to the website. User IP addresses are recorded for security and monitoring purposes. If we haven’t already deleted the Log Data earlier, we will either delete it or remove any common account identifiers, such as your username, full IP address, or email address, after 12 months.

You have total control on the privacy of your information.

Your information will never be sold, exchanged or disclosed to any third party for marketing purposes.

You can browse our website without registration. We may collect and store the information that you voluntarily disclose to us.

When you register for on line course, you need to make the payment online, thus you will be required to share with us your personal information such as name, e-mail address, telephone number, address(s), credit card number, expiration, and CVV number. During the process we store your contact details in our registration system.

Your credit card information is never stored in our system as it is processed by our payment gateway which uses Secure Encryption Technology (SSL). Our payment processing partner is CC Avenue and PayPal.

Correcting and updating your data

You can contact us if you notice that the information we are holding is incorrect or incomplete. Please send us an email at

E mail and SMS

All Competency Matters Registered Learners will receive information on recently added or updated new courses, schedules of course commencement, examination and interaction, references, price changes and services to their registered mail id and cell phone number.

Third Party Advertising

Advertisings appearing on this Website may be delivered to registered learners by Competency Matters or one of our Web advertising partners. Our Web advertising partners may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement. In this way, ad servers may compile information about where you, or others who are using your computer, saw their advertisements and determine which ads are clicked on. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you. This privacy statement covers the use of cookies by Competency Matters and does not cover the use of cookies by any advertisers.

Interaction with other Learners

As a registered learner you are entitled to communicate with other learners through blog or in interactive session. Competency Matters does not take any responsibility on sharing of information in any form between two or more registered learners. Please be aware that when you share your personal information, that can be used by people to send you unsolicited communication. You are solely responsible for your interactions with other learners. Competency Matters reserves the right, but has no obligation, to monitor disputes between you and other learners.


To improve your online experience and track website performance, our website may use cookies. It's a small text file which gets placed in your computer hard drive and can be retrieved later. Cookies do not tell us who you are.  

E commerce Tracking

Our registration cart may use cookies to temporarily store names and email addresses. Cookies will never store credit card information as they're processed using payment gateways that use Secure Encryption Technology.

Sharing your personal information

If you have registered for a course, we may ask you for your personal details and with your authorization, display your details, such as photos, logos on our website or in social media channels.. You should be aware that your publicly identifiable information could be used to send you promotional, unsolicited messages. We are not responsible for your personal information which you have chosen to display. If you are not willing to display your personal profile, you may write to us as

Data disclosure to CC Avenue and PayPal

We may disclose your personal information to CC Avenue, our payment gateway partner and its corporate family for the following purposes:

to prevent, detect, mitigate, and investigate potentially illegal acts, fraud and/or security breaches, and to assess and manage risk, including to alert you if fraudulent activities have been detected on your account, to provide customer services, including to help service your account or resolve disputes (e.g., billing or transaction l disputes),

to facilitate the processing of payment cards when you pay for our Services through CC Avenue or PayPal.


We use reasonable measures to protect information of registered learners that is stored within our database, and we restrict access to the information to those employees who need access to perform their job functions, such as our administration and technical staff. Please note that we cannot guarantee the security of learner’s account information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of member information at any time For any additional information about the security measures we use in Competency Matters, please contact us at

Changes in Privacy Policy

From time to time we may make changes to our privacy policy If we make changes, we will post them on our site to make users aware of what the changes are so users will always be aware of what information we collect, how we use it, and when we may disclose it. A User is bound by any minor changes to the policy when she or he uses the site after those changes have been posted.


This Agreement is accepted upon your use of the Competency Matters Website or any of the Competency Matters Services and is further affirmed by you becoming a Registered Learner. This Agreement constitutes the entire agreement between you and Competency Matters regarding the use of the Competency Matters Services. The failure of Competency Matters to exercise or enforce any right or provision of this Agreement shall not operate as a waiver of such right or provision. The section titles in this Agreement are for convenience only and have no legal or contractual effect. This Agreement operates to the fullest extent permissible by law. If any provision of this Agreement is unlawful, void or unenforceable, that provision is deemed severable from this Agreement and does not affect the validity and enforceability of any remaining provisions.

Support and Help

You may contact our customer support team for any grievance or support at

Rescheduling Policy

In case Competency Matters reschedules any course or any service the learner would have the privilege of rescheduling and attending the event in future at his/her convenience. Please note that rescheduling will be subject to availability of facilities and infrastructure. Cancellation & Refunds

We endeavor that our learners always have a seamless experience while they register, access our courses and services. Competency Matters reserves the right to postpone/cancel a scheduled service because of insufficient enrollments, faculty illness or force majeure events (like floods, earthquakes, political instability, etc.)

Along with terms of use when you register to a course, you agree to our Privacy Policy and the points below.

If the cancellation request is initiated by the learner within 48 hours of payment of fees, 10% of total paid fee will be deducted as administration charges.

If the cancellation is done by the learner after 48 hours of payment, no refund will be made.

Refund request can be initiated by sending message from your registered cell phone number or by sending mail from your registered email address. Refunds: Duplicate payment

System prohibits learners to pay fees for courses already registered with. Refund of the duplicate payment if made by the learner will be processed within four weeks of receiving the refund request.